How do I receive my Race Packet?
Those with a UAE address will have their race pack couriered to the address you have listed in your Premier Online account (as of 15 December prior to the race).
International Participants can choose:
- pre-purchase (with your registration) the international courier option (paid)
- type 'International' in Address Line 1 of your Premier Online account or have a non-UAE City/Country of Residence and your race pack will be marked 'Undeliverable'. See 'My Race Pack is Undeliverable, how do I get it?'
- book a hotel room at the race hotel through the event registration page and have your race pack available upon check in
I have a UAE address but do not want my race pack couriered; how do I get it?
If you list a UAE address it will be couriered. If you have no address you may receive a reminder to update it but if by 15 December you still have no address listed, your race pack will be marked 'Undeliverable' - See 'My Race Pack is Undeliverable, what can I do?'
My Race Pack is an Undeliverable, what can I do?
Undeliverable Race Packs will not be dispatched and must be collected from the UPS Baggage Desk at the Race Village (see course map) either the day before (Thursday) Race Day from 5pm - 7pm only or on Race Day from 5am (until 6am) - there will be NO option to collect Race Packs any other time / place. Photo ID will be required to collect your Race Pack in person, for those collecting by proxy, a photocopy of the registered runner's ID (or Team Captain's ID) will have to be submitted.
I didn't receive my race pack; what now?
Race packs start shipping in January, please only contact us if you have not received your race pack* by 20 January. We make regular announcements about race pack shipping on our social media channels in January so please check there first. If for some reason you have not received your race pack by 30 January it will be marked 'Undeliverable'- See 'My Race Pack is Undeliverable, what can I do?'
*If a race pack cannot, for whatever reason, be delivered or is returned to us, or where an address / mobile number is incomplete, inaccurate or missing, the race pack will be marked as an 'Undeliverable' Race Pack.
How are Team Race Packs delivered?
To ensure that Team Race Packets stay together the four team Race Packets will be couriered to the Team Captain's address on his/her Premier Online account.
What's in my Race Packet?
Your Race Pack should consist of an envelope containing your running number with a timing tag affixed to it, safety pins for attaching your number to the FRONT of your shirt and your numbered baggage tag.
In addition you will receive the Official Course Map and Race Day Instructions and your complimentary race t-shirt (sizes only guaranteed for registrations received by the close of normal registration) which you can wear on race day if you wish!
Your race pack may also contain various other gifts. Team race packs will include the running numbers of all 4 members as well as the ankle strap / timing tag that should be worn by the team captain for the start of the race and passed on to the following runner at the relay change-over point. Team race packs receive x 4 of all other contents.
Can I collect my Race Packet on Race Day?
Only 'Undeliverable' race packs will be available on Race Day- See 'My Race Pack is Undeliverable, what can I do?' The organizers accept no responsibility if you can't make the start on time or with the required race bib, timing tag etc. There is no assistance provided for race day pack collections or queries.